Emotional Satisfaction, Service Quality and Loyalty Model in Retail Sector – An Examination Leave a Comment / By gfjmr / December 1, 2010 Emotional Satisfaction, Service Quality and Loyalty Model in Retail Sector – An Examination Bhavesh Vanpariya Lecturer, Tolani Institute of Management Studies, Adipur, Kutch bhavindh@gmail.com 50- 69 PDF