Call Center Executives’ Listening Behavior and Customers’ Intention to Call Leave a Comment / By gfjmr / December 22, 2010 Call Center Executives’ Listening Behavior and Customers’ Intention to Call Amit Jain Associate Professor, JK Laxmipat University, Jaipur. amit_pjain@yahoo.com Tejas Shah Lecturer, Shri Chimanbhai Patel Institute of Management & Research, Ahmedabad. tejasmgmt27@gmail.com 28- 49 PDF